Return Policy
At Maeve & Erin, we strive to ensure every customer is satisfied with their purchase. However, if you are not completely happy with your order, you may request a return in accordance with the policy below.
1. Return Conditions
To be eligible for a return, the following conditions must be met:
- Returns can only be requested after the item has been delivered
- Items must be unused, unwashed, undamaged, and in original condition
- All original tags and labels must still be attached
- Trying on items is allowed, but wearing them is not permitted
- Returns must be requested within 14 days of receiving your order
Please note:
- Return shipping costs are the responsibility of the customer, including any international shipping fees
- Orders placed in multiple sizes with the intention of returning part of the order may not be accepted
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact us at info@maeve-erin.com within 14 days of delivery
- Our support team will provide you with the appropriate return instructions and return address
- Carefully package the item and ship it back using a secure shipping method
We strongly recommend using a track & trace shipping service, as you are responsible for the return shipment.
3. Return Shipping
- Customers are responsible for all return shipping costs
- This includes international shipping fees and any applicable customs duties
- We are not responsible for delays caused by shipping carriers or customs
4. Refunds
Once your returned item has been received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 14 days
- Refunds will be issued to the original payment method used at checkout
5. Liability & Responsibility
- We are not responsible for lost return shipments without valid tracking
- If tracking shows the item as delivered, it is considered received
- Customers are responsible for providing the correct shipping address at checkout
- Any address errors must be reported within 24 hours of placing the order
6. Important Information
To ensure a smooth return process:
- Returns sent without prior approval may not be accepted
- Items that do not meet the return conditions may be refused
- We reserve the right to decline returns that do not comply with this policy
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Maeve & Erin
Email: info@maeve-erin.com